WEBSITE PRIVACY STATEMENT

Theresa Curtis Counselling

(Theresa Curtis Counselling is registered with the Information Commissioners Office ICO: A8483577)

 

The reason of this statement is to inform you of the personal information I collect and hold about you and your rights over your personal data. Theresa Curtis Counselling recognises that your privacy is important to you and is committed to protecting the privacy of your personally identifiable information as you use this website (theresacurtiscounselling.com). By submitting information, you agree to Theresa Curtis Counselling to use such information as described herein.

 

Emails

I collect your email address when you enquire about therapy with me. Emails may be used in order to set up our initial appointment, further correspondence during our work together and for emergency contact use. I only retain the information for the period we are in correspondence or working together and then it is deleted as confidential waste. Emails are processed by Microsoft and are therefore subject to their privacy policies. I would suggest that on initial enquiry and during therapy no sensitive information be shared via email.

 

Texts/Calls

Text messages are used as a way of communication during your time in therapy and for initial enquires. These are deleted when therapy ends. Voicemail messages are deleted once heard. I may use your phone number to contact you or return your call, as per standard business practice. Phone calls are not recorded.

 

Data

Personal data provided by you during the course of our work together, whether you disclose this via email or verbally, will be held and processed in accordance with the data protection principles set out in the Data Protection Act and the General Data Protection Regulation. This includes contact details, your availability for sessions and any other personal information you supply over the course of therapy. All information/notes are stored in a locked storage which only the data controller has access to. Any use of computer for notes, research, statistics are password protected and destroyed at the end of the data retention.

 

I only use your personal/sensitive data in relation to the delivery of my services, and do not use it for marketing purpose or sell to third parties without the clients’ explicit consent. However, there are particularly reasons why I may need to share your data. The first being safeguarding and if you commit to sessions this is written in my counselling agreement and verbally during our first session. Secondly to ensure uninterrupted client privacy in the event of my death or inability to continue my practice, my clinical supervisor will assume data processing responsibility. Thirdly, if I am issued with a court order there may be a legal requirement to share information in your notes.

 

Cookies

A cookies tool is used on the website. McAfee Secure and Google Analytics are used to monitor the website’s performance for my use, but all information is non-identifiable.

 

Theresa Curtis Counselling is hosted on the Wix.com platform. Wix.com provides Theresa Curtis Counselling with the online platform that allows me to share my website and services I offer to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store their data on secure services behind a firewall.

 

Theresa Curtis Counselling may change this private policy from time to time and this page will be updated. It is advised that you check from time to time to ensure you are happy with any changes made. You have the right to lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns.